Mary Portas: Secret Shopper

Season 3 Episode 3: City Hardware

Retail expert Mary Portas continues her mission to banish bad customer service from the high street. This time, she visits City Hardware, a family-run DIY store in the heart of London. The shop is stuck in the 1960s and Mary is in for a shock when she uncovers their attitude to customers. Can she persuade this male dominated world to embrace the 21st century?

Genre:

Reality

Seasons:

3

Episodes:

12

Cast:

Mary Portas

Quality:

HD

Duration:

47 min

First Air:

2011

Rating:

8.2