Mary Portas: Secret Shopper

Season 2 Episode 2: Godfreys

The retail guru heads to the Suffolk seaside town of Lowestoft to take on her biggest challenge yet. She's working with Godfreys, a family-run department store that customers are deserting, resulting in a dire financial situation. Owner Jim has shared management duties between his stepchildren Laura and David, but with a massive overdraft, the store's future is in doubt. Determined to turn the staff into product-knowledge experts, Mary organises a trip to Spitalfields Market and devises a customer-service test in an attempt to give the team the confidence they need.

Genre:

Reality

Seasons:

3

Episodes:

12

Cast:

Mary Portas

Quality:

HD

Duration:

47 min

First Air:

2011

Rating:

8.2